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Senior Technical Support Representative; Fully Remote
Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-10-28
Los Angeles, Los Angeles County, California, 90001, USA
Listing for:
Healthie
Full Time, Remote/Work from Home
position Listed on 2026-10-28
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
- Provide fast and painless customer support via email, phone, and other channels.
- Troubleshoot potential bugs, document feature requests, and analyze customer data.
- Collaborate with the team to elevate the voice of the customer at Healthie.
About you:
- Bring 5-8 years of customer-facing experience at a SaaS business.
- Be an excellent writer, self-directed, and comfortable with autonomy.
Details:
- Full-time, remote role Monday-Friday 10am-6pm PT with U.S. work authorization required.
- Salary range is $93,000 - $102,500 with holiday coverage expected.
- Healthie is HIPAA-compliant and committed to equal employment opportunity.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Are you ready to take on the Senior Technical Support Representative (Fully Remote) role at Healthie?
Position Requirements
10+ Years
work experience
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