L3 Technical SME – AI Compute Remote

We are actively seeking an experienced, high-caliber, and technical L3 Technical SME – AI Compute with 8+ years of progressive professional experience in AI infrastructure, Linux, Kubernetes/Slurm, storage systems, and platform engineering to join our team on a full-time permanent remote basis (open to Indonesian candidates only). In this critical infrastructure engineering and escalation role, you will be responsible for providing advanced L3 technical support, troubleshooting complex AI compute platform issues, and driving long-term improvements in platform performance, stability, and reliability.

You will leverage your deep specialist expertise in high-performance computing (HPC), distributed storage, container orchestration, and operational automation (Python, Ansible) to deliver uncompromised system uptime, low latency, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global technical recruitment and cloud engineering enterprise.

As an L3 Technical SME – AI Compute operating in a remote capacity for Indonesian candidates, you will take full operational, tactical, and technical ownership of L3 technical escalations, root-cause analysis (RCA), performance investigations, and permanent corrective actions across mission-critical AI compute platforms. Your day-to-day responsibilities include investigating and resolving complex infrastructure anomalies across Linux, Kubernetes, Slurm job schedulers, storage systems, and specialized AI hardware environments, automating operational workflows and monitoring tasks utilizing Python and Ansible scripting, analyzing service level objectives (SLOs), conducting capacity planning, and evaluating infrastructure performance metrics, identifying architectural defects and driving platform stability, reliability, and lifecycle improvements, coordinating directly with original equipment manufacturers (OEMs), third-party vendors, and internal engineering squads to resolve complex technical hurdles, supporting incident, problem, and change management life cycles while maintaining comprehensive technical documentation and troubleshooting runbooks, and communicating fluently in English (Mandarin language proficiency is a strong nice-to-have).

You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex distributed computing anomalies under strict operational service level agreements. Furthermore, you will manage application requirements by sending your updated CV via direct email to Aubrey Khalila Moestri at  or via Linked In direct message, ensuring strict compliance with the 8+ years experience requirement and Indonesian residency restriction.

• Provide expert-level L3 technical escalation support for complex AI infrastructure and high-performance computing (HPC) platforms.
• Lead comprehensive Root Cause Analysis (RCA), performance investigations, and execute permanent corrective actions.
• Troubleshoot and resolve intricate system failures across Linux operating systems, Kubernetes, Slurm, and enterprise storage.
• Design and implement operational automation scripts and configuration management workflows utilizing Python and Ansible.
• Analyze service level objectives (SLOs), manage capacity planning, and monitor infrastructure performance metrics.
• Identify architectural defects and drive measurable improvements in AI compute platform stability, reliability, and lifecycle performance.
• Coordinate seamlessly with hardware OEMs, technology vendors, and cross-functional engineering squads during major incidents.
• Maintain comprehensive technical…