Technical Expert Engineer; North America, Remote

About the opportunity Victoria Metrics is a fast-growing company revolutionizing open-source monitoring and observability solutions. We’re trusted by enterprises and the open-source community alike to provide high-performance, scalable solutions. We operate in a dynamic, startup environment where innovation and customer satisfaction are at the core of what we do. As our Support Department evolves, we are looking for a highly skilled and motivated Victoria Metrics Expert to join our Expertise Center team.

This role is for an experienced specialist with a strong background in development and/or high-level systems engineering. We need a specialist with a proven track record of deep technical analysis who will focus on building our internal technical expertise to provide first-class assistance to our enterprise clients, develop internal monitoring, and create tooling.

• Taking deep dives into complex customer issues, reproducing them in sandbox environments, including under load.
• Work closely with the development team to resolve identified problems.
• Creating and developing internal tooling (Go is a significant advantage) to improve observability, automation (e.g., problem detection, AI integrations), and overall operational efficiency.
• Developing internal monitoring, creating runbooks, dashboards, and guides.
• Handling problem management: performing root cause analysis and driving long-term solutions, including creating artifacts (docs, runbooks).
• Building and maintaining the internal knowledge base to support other teams.
• Collaborating with other teams (engineering, customer success, solution engineering) to address complex issues and contribute to product improvement.
• Participating in critical incident resolution with a focus on rapid mitigation followed by root cause analysis.
• The preferred time zone for this position is GMT
  -5 – GMT
  -8.
• We operate in a fully remote setup with a flexible schedule.
• This is a contract position (a service agreement with a US entity; self-employed or sole proprietor status is possible).

• Required Experience:
  • A minimum of 4-5+ years in a senior technical position, such as Software Developer, SRE, Performance Engineer, or Systems Engineer role.
• Technical
  
  Skills:
  • Advanced troubleshooting skills.
  • Deep knowledge of programming or scripting languages (experience with Go is a plus).
  • Practical experience with Kubernetes (K8s).
  • Knowledge of Linux (advanced knowledge is a plus).
  • Understanding of IT infrastructure and troubleshooting distributed systems.
• Soft Skills:
  • Excellent communication skills, able to clearly explain complex technical concepts in English.
  • A passion for solving complex technical problems and building expertise.
  • A sense of responsibility and urgency working with external customers.
  • A quick learner with a proactive attitude and a passion for problem-solving.
• Startup Mindset:
  • Comfortable with evolving processes and the need for flexibility.

• Experience with Victoria Metrics or other time-series databases/monitoring tools (Grafana/Prometheus).
• Familiarity with Victoria Logs or other log storage and analysis platforms is a strong plus
• Experience with open-source technologies and community engagement.

We are the company behind the popular open-source, high-performance time-series database and monitoring solution:
Victoria Metrics. We’ve recently introduced our open source logs management product, Victoria Logs, as well as the brand-new Victoria Traces. Fortune 500 companies use our products as their core monitoring & observability solutions. Our services are used by Spotify, Hubspot, WIX, Grammarly, CERN and thousands of others. Our open source products have been downloaded 1B+ times to date. We are a profitable company with a fully remote team distributed worldwide.

• Introductory Video Call (30 min):
  Meet to discuss your experience and fit and clarify role and expectations.
• Technical Interview (1 hr): A deep dive into your technical skills with our team.
• Call with founders (optional, 30 min):
  An extra session, if needed.
• Offer:
  
  Embark on your journey with Victoria Metrics.