Manager of Business Systems

The Manager of Business Systems leads the strategy, support, optimization, implementation, and ongoing management of enterprise business systems across the organization and its clients. The role provides leadership for a broad portfolio of business applications, including but not limited to HRIS, payroll, finance/accounting, CRM, scheduling, workflow, document management, dining, customer service, reporting, and other vendor-provided platforms outside of core IT infrastructure.

The Manager of Business Systems serves as both a people leader and senior business systems resource. This position is responsible for ensuring the team delivers timely, high-quality support and project outcomes while establishing consistent processes, standards, documentation, vendor relationships, and system governance. The Manager partners with executive leadership, Project Managers, technical teams, vendors, and business stakeholders to ensure systems effectively support organizational goals and operational needs.

The Manager of Business Systems oversees the full scope of Business Systems activities, including team leadership, ticket and escalation management, requirements analysis, system implementations, integrations, optimization, process improvement, vendor evaluation and management, system governance, documentation, training, reporting, and client or stakeholder communications. The Manager is responsible for balancing day-to-day operational support with strategic system improvements and projects.

• Leads and manages the Business Systems team, including workload planning, coaching, performance management, professional development, and accountability.
• Oversees enterprise business systems across multiple functional areas spanning HRIS, payroll, finance, CRM, scheduling, workflow, dining, document management, and reporting.
• Establishes priorities, standards, workflows, and service expectations for business system support and project delivery.
• Provides escalation support for complex business system issues while supporting a portfolio of clients directly.
• Partners with leadership and stakeholders to identify system needs, evaluate solutions, prioritize initiatives, and align technology investments with business objectives.
• Manages vendor relationships and participates in software selection, contract reviews, performance discussions, and issue escalation.
• Develops and maintains system documentation, knowledge resources, processes, and governance standards.
• Serve as a senior point of contact for business systems matters and maintain clear, professional communication with leadership, clients, employees, vendors, and cross-functional teams.
• Operates in a fully remote work environment, with occasional travel as business needs require.

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, Information Systems, or a related field preferred.
• Equivalent combination of relevant education, management experience, and demonstrated business systems expertise will be considered.
• Relevant certifications in business analysis, project management, IT, systems administration, or leadership are a plus.
• Demonstrated experience supporting, administering, implementing, or optimizing enterprise business systems across multiple functional areas.
• Progressive experience in business systems, business analysis, application management, technology operations, or a related discipline.
• Prior experience directly managing or supervising employees, including performance management, coaching, workload planning, and employee development.
• Experience managing software vendors, system implementations, upgrades, integrations, or technology projects.
• Experience translating business requirements into system solutions and process improvements.
• Experience working in a client-facing, managed services, consulting, or multi-stakeholder technology environment preferred.

• Experience managing a diverse enterprise application portfolio across multiple business functions.
• Experience with SaaS application administration, integrations, APIs, data reporting, or business intelligence tools.
• Experience with formal IT service management, business analysis, project management, or change management methodologies.
• Experience with vendor selection, contract management, software licensing, or technology budgeting.
• CBAP, PMP, ITIL, or comparable certification is a plus.
• Experience in a managed services provider (MSP),…