Manager, Client Delivery ; Output Solutions and Commercialization; Remote

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose:
We accelerate partners’ success through innovative financial technology solutions and inspired service.

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose:
We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Manager, Client Delivery Experience will lead a group of technical and professional staff in a complex, client facing projects to deliver high quality card processing projects, conversions, parameter configurations, set-up of requested solutions, and execution of quality assurance testing. This position will define requirements and processes for implementation of enhancements and new product/services supported on all processing systems and subsystems.

The Manager will support the transformation of the organization to deliver quality projects with measurable and positive impacts on the client experience. The Manager, Client Delivery Experience will assist Sales as needed in the proposal process, which may include on-site presentations of services to potential customers; and interact with CEOs and senior client executives to ensure high levels of client satisfaction.

The Manager will assume responsibility for all client projects in assigned area, which may include high-visibility strategic conversions, product implementations; and act as an escalation point of contact for critical issues to ensure quality service and positive relationships between Velera, financial institutions, and partners. This position will provide management leadership and supervision for employees focusing on project implementation using standardized project management processes, tools, and best practices.

Platform and processing parameter configurations present significant risk for operational and revenue loss to Velera and our clients. Provide oversight and leadership of client facing teams in support of all debit and credit platform configurations for multiple vendor processing platforms in accordance with custom client requirements, SLAs, and change management practices to protect from operational loss, revenue loss, and negative cardholder impact.

• Manage highly trained, client facing project management, and/or technical staff responsible for deploying cross functional teams to deliver high quality project implementations.
• Oversee the department’s mission to assist clients in defining system requirements for implementation of products/services, including system conversions, and complex mergers; and ensuring successful deployment.
• Manage project implementation staff to assist business and operating units to define product/service system requirements, develop project plans and technical procedures to support implementation on supported processing systems and subsystems, to ensure customer satisfaction. Support product and marketing staff during sales cycle, assisting in identifying and providing for customer needs.
• Forecast, recruit, and develop sufficient skilled resources to meet area requirements. Assign resources to project…