Remote Genesys Cloud CX BA: IVR, AI & Migration
Yakima, Yakima County, Washington, 98901, USA
Listed on 2026-10-28
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IT/Tech
Business Systems & Technology Analysis, AI Evaluation, IT Business Analyst, IT Consultant
Kaleidoscope, an Infosys Company, seeks a proactive Contact Center Business Analyst to independently lead requirement discussions and bridge business and technical teams on remote projects.
You will drive BRD/FRD creation, client workshops, process mapping, and UAT support for contact center modernization, including migration from Avaya/Cisco to Genesys Cloud CX with IVR, IVA, and Voice AI integrations.
Join us at INFOSYS NOVA HOLDINGS LLC as our next Remote Genesys Cloud CX BA: IVR, AI & Migration in Seattle, WA, United States.
Our organisation is growing, and we are hiring a Remote Genesys Cloud CX BA: IVR, AI & Migration in Seattle, WA, United States.
This opportunity is for the Remote Genesys Cloud CX BA: IVR, AI & Migration role at INFOSYS NOVA HOLDINGS LLC.
We are seeking a motivated Remote Genesys Cloud CX BA: IVR, AI & Migration to join INFOSYS NOVA HOLDINGS LLC in Seattle, WA, United States.
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