User Device Engineer

Blank Rome is an Am Law 100 firm with 16 offices and 800 attorneys who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and experience across a spectrum of industries and are recognized for their commitment to pro bono work in their communities.

Since our inception in 1946, Blank Rome’s culture has been dedicated to providing top-level service to all of our clients and has been rooted in the strength of our diversity and inclusion initiatives. Our commitment to our core values and dedication to providing a supportive and inclusive work environment, allows the firm to attract and retain the brightest in the industry.

The User Device Engineer provides engineering and administrative support for all user devices such as laptops, desktopsand mobile devices. This position works closely with the User Support team to address escalated issues negatively impacting the user experience. The User Device Engineer sits at the intersection of endpoint engineering, security, and end-user experience.

For a high-performing, fully remote position, the ideal candidate should be equally comfortable managing modern cloud-native endpoint technologies as well as the more traditional Microsoft enterprise endpoint management platforms.

Potential candidates must reside within one of the 10 states in which we have a physical office. In this role, you will report to the Desktop and Mobile Device Engineering Manager.

Endpoint Deployment, Lifecycle Maintenance and related Escalation Support Services:

• Administer and operate tools common to a hybrid M365 environment in support of the deployment, test and distribution of endpoint technologies and related applications, upgrades, security configurations and patches utilizing:
  Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Microsoft Entra  (Azure AD) / Local ADDS, Microsoft Defender, and M365 Apps for Enterprise.
• Ensure compliance with Firm security standards across endpoint technologies to include the timely installation of patches across all associated OS platforms and related applications.
• Work with the User Support team to troubleshoot and resolve escalated support incidents impacting endpoint technologies.
• Research application versions and releases as needed to advise on necessary or desired upgrades.
  
  Coordinate testing to a subset of users prior to deployment to the masses.
• Maintain VDI based images to include the most recent OS and application updates and security patches.
• Leverage Lenovo’s LDM portal in the management and deployment of Windows endpoint firmware and drivers.
• Perform project work as assigned and effectively balance project work assignments with escalation support incidents.
• Work additional hours as needed to fulfill job requirements.

The above essential functions represent the general nature and level of responsibilities for this position and is not intended to be an all-inclusive list. The firm may modify and amend any job description at any time in its sole discretion.

• 5+ years’ experience in Information Technology with specific experience in managing Windows and iOS/iPadOS-based user devices.
• Associates degree or equivalent technical education.
• Experience with Microsoft Systems Center Configuration Manager (SCCM).
• Experience with Microsoft Cloud Device Management Platforms including Intune/Endpoint Manager.
• Experience with Management of a virtual desktop environment (ex: VMWare Horizon).
• Experience with Microsoft Powershell.
• Experience with Microsoft Windows Autopilot and Autopatch.
• Experience with Zscaler ZIA, ZPA and ZDX technologies.
• Experience with all current…