Junior IT Support Analyst

Location:

Central London (W1)

Salary: £26,000-£28,000, plus discretionary bonus

Working pattern:
Full-time, hybrid working available after probation

Hours:

8.30am-6.30pm (on a shift pattern, 35 hour week)

• Provide first IT support, diagnosing and resolving hardware, software, network and user issues.
• Set up, configure and maintain laptops, mobile devices and user accounts.
• Manage user permissions, access controls and system login issues.
• Support Microsoft 365, SharePoint, Teams telephony and video conferencing technology.
• Assist with software testing, installations, system upgrades and IT improvement projects.
• Provide both on-site and remote technical assistance to colleagues.
• Liaise with external IT support providers and suppliers to resolve technical issues.
• Maintain accurate incident logs, manage support tickets and ensure users receive regular updates.
• Work collaboratively with the wider technology team to deliver projects and improve IT services.

• Experience in IT support or a similar technical role.
• IT degree or relevant qualifications, a genuine interest in technology, enjoy helping people and are looking to develop their IT career.
• A good understanding of Windows-based systems and Microsoft applications.
• Knowledge of Android and/or iOS devices.
• Strong communication and problem-solving skills.
• A customer-focused approach, with the ability to explain technical issues clearly to non-
• Experience with Microsoft Azure, Microsoft 365, iManage (training will be given)
• Working within a legal or professional services environment advantageous

• Hybrid working, with up to two days working from home after probation.
• Private medical insurance and dental insurance.
• Pension contributions of up to 5%.
• 24/7 remote GP access through a dedicated health service.
• Season ticket loan.
• Cycle to Work scheme.
• Eye care vouchers.
• Enhanced Employee Assistance Programme, including leadership and life coaching.
• Complimentary cooked staff lunch every six weeks.
• Additional leave to move house, where required, subject to the firm's policy.
• Life assurance of four times annual salary, capped at £500,000.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.