Business Applications Manager - Remote; US States

The Business Applications Manager leads the team responsible for supporting and improving business applications across Retail Shared Services, including JD Edwards, integrations, and reporting. The manager works with business leaders to set priorities and make sure systems meet day-to-day needs while planning for future improvements. This role includes working directly in JD Edwards and other applications when needed, with most of the focus on leading the team, managing projects, and coordinating internal staff and outside partners.

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

Application operations and support (20%)

. Manage the support and reliability of JD Edwards Enterprise One, RFgen, and related applications. Oversee configuration, development, testing, upgrades, and production support. Review service quality, aging tickets, and recurring problems, and make sure issues are resolved promptly and underlying causes are addressed. Arrange specialist support for JDE CNC, IBM i, DB2, and nightly and month-end processing.

Projects and business partnership (20%)

. Work with business leaders and process owners to understand requests, assess their value, and set priorities for application improvements. Lead projects from requirements gathering and process review through testing, user acceptance, rollout, and communication. Manage scope, schedules, budgets, and resources, coordinating work with business teams, Infrastructure, Corporate IT, and outside partners.

Integrations and reporting (10%)

. Oversee EDI and integrations, including trading partner setup, mappings, transaction monitoring, and data transfers between systems. Set priorities and standards for reporting and analytics. Work with the business to clarify data ownership, improve data accuracy, and build reusable datasets and reports that are easier to maintain.

Vendors and financial planning (10%)

. Manage application vendors and consultants, including support agreements, statements of work, renewals, licensing, purchasing, and escalations. Set clear expectations for service, deliverables, documentation, and knowledge transfer, and review whether partners are providing value for their cost. Support application budgeting and CAPEX planning.

Application planning and emerging technologies (10%).

. Plan application upgrades, modernization, replacements, and retirements. Address aging systems, technical debt, and gaps in support. Keep up with emerging technologies, including AI, and identify practical ways to improve business processes and application support. Consider security and ongoing support needs when evaluating new tools.

Application risk and continuity (5%)

. Make sure application security, access controls, monitoring, and production change controls are in place and maintained. Work with Infrastructure and technical specialists to define and periodically test application backup, recovery, disaster recovery, and business continuity requirements.

Team leadership and resource management (25%)

. Manage and develop the application analysts and technical staff on the team. Set goals, assign responsibilities, balance workloads, and review performance. Identify staffing and coverage needs, help employees build their skills, and make sure documentation and knowledge sharing are part of the team’s work.

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