Lead, Application Support Desk; 2nd Line
Birmingham, West Midlands, B1, England, UK
Listed on 2026-10-29
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
SCC is seeking an experienced Application Support Desk Manager to lead a team delivering 2nd line support across Microsoft Dynamics 365 and Service Now. Located in Birmingham, the role operates on a hybrid pattern blending office and home working under a permanent contract with standard working hours.
You will drive incident and service management, SLA performance and continual service improvements, while engaging with business stakeholders and ensuring high customer satisfaction.
We are looking to fill the Lead, Application Support Desk (2nd Line) position at SCC in Birmingham, England, United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Lead, Application Support Desk (2nd Line) role in the description above.
We appreciate your interest in this position.
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