Production Specialist

The Production Specialist ensures that all transcripts and work products are complete, accurate, and delivered to clients on time. Responsibilities include performing a final check of each transcript and converting it into the client’s requested file format(s). Reporting to the Production Manager, the Production Specialist partners closely with the Production Manager, Order Review Specialist, and Assignment Specialists to manage workflow and the work product pipeline, ensuring all orders are prepared and delivered within their designated timelines.

• Prepare and deliver the final transcript package within expected timelines, ensuring completeness, accuracy, and compliance with client-specific instructions.
• Produce and deliver additional client-requested outputs (e.g., alternate file formats and add-ons such as PDF, Word, text, condensed versions, indexes, exhibits/attachments, and certification pages) in accordance with established procedures.
• Perform standard quality control checks prior to delivery following checklist protocols.
• Follow established departmental protocols, standard operating procedures (SOPs), and checklists to ensure consistent, compliant, and high-quality deliverables.
• Ensure deliverables and processes comply with applicable jurisdiction-specific rules.
• Respond to emails and phone calls from clients and other external users through Remote Legal’s CRM, providing exceptional customer service for every client.
• Escalate issues promptly to the Production Manager or designated lead when required information is missing; instructions conflict, deadlines are at risk, or system errors occur.
• Communicate and collaborate with other internal teams to coordinate delivery on special requests, such as rush orders.
• Maintain strict confidentiality of all company, client, and business information accessed or handled in the course of employment.
• Perform other duties as assigned.

Performance in this role will be evaluated based on consistency, accuracy, timeliness, adherence to departmental procedures, and effective communication when issues or workflow risks arise. Specific targets may be established and updated separately as department standards and operational needs evolve.

• Consistently prepares and delivers complete transcript packages within expected timelines, including rush timelines when applicable.
• Maintains a high level of accuracy and completeness in final deliverables, with minimal post-delivery corrections or revisions required.
• Follows client-specific instructions, required formats, naming conventions, add-ons, and departmental checklist requirements before delivery.
• Uses established SOPs and quality control processes to support consistent, compliant, and reliable work product.
• Escalates missing information, conflicting instructions, deadline risks, or system issues in a timely and appropriate manner.
• Communicates effectively with internal teams to support workflow reliability and timely resolution of special requests.

• File management and organization.
• Strong attention to detail and active listening.
• Professional, client-focused demeanor.
• Reliability and strong work ethic.
• Proficiency with common workplace software (e.g., Microsoft Word, Excel, Teams, videoconferencing platforms, Adobe Acrobat, and CRM systems).
• Comfort with day-to-day technology (e.g., typing, softphone operation, and learning new tools).
• File type management and conversion.
• Adaptability to process changes in an evolving legal technology environment.
• Ability to multitask and prioritize client needs by time sensitivity.

• High school diploma or equivalent required, or equivalent combination of education, training, and experience.

• Experience with Salesforce
• Experience with Yes Law
• Special consideration will be given to candidates who have prior experience in both legal transcription/scoping/proofreading and/or court reporting.

• This is a primarily remote position performed from a home office or approved remote work location; limited travel may be required periodically for training, meetings, or other business needs.
• All work is conducted through secure, company-approved technology platforms via computer, phone, and video conferencing platforms.
• Reliable high-speed internet access and a private, secure workspace are required.

• Ability to work for extended periods at a…