Manager of Business Analytics, Fraud Ops Automation; Fully Remote

• Lead the design and build of AI agents and automated workflows reducing manual effort.
• Partner with Engineering and Data to move solutions from prototype to production.
• Establish guardrails and quality checks for automated decisions.
• Deliver on-demand analysis on suspicious merchants and customers.
• Proactively surface emerging fraud patterns and high-risk activity.
• Build data-driven prioritization for investigators.

Operational Reporting & Dashboards:

• Design and maintain dashboards tracking investigator productivity and fraud trends.
• Replace manual spreadsheet-based reporting with automated reliable reporting.
• Define and track operational KPIs.

Cross-Functional Partnership:

• Serve as the bridge between Fraud Operations and analytics/product/tech teams.
• Partner with Fraud Strategy & Analytics to translate findings into policy improvements.
• Communicate findings clearly to investigators and leadership.

Koalafi provides flexible lease-to-own financing for non-prime consumers through retailers. With over 200 teammates, they foster a culture of innovation, trust, and ownership.