Senior Remote Service Desk Lead – 2nd Shift
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-10-29
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IT/Tech
HelpDesk/Support, IT Support
Velocity, a Managed Solutions Company, seeks a Lead Service Desk Analyst to join our Managed IT Service Desk team in a remote capacity. This working lead role handles complex tickets, serves as a senior escalation resource, and participates in a weekly on-call rotation, with a 2nd shift schedule (M-F 3:30pm-12am EST).
The ideal candidate will guide analysts, monitor queue health, and ensure service levels while maintaining strong client communication and thorough ticket documentation.
We have an opening for a Senior Remote Service Desk Lead – 2nd Shift in United States within IT & Technology.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Remote Service Desk Lead – 2nd Shift role in the description above.
We appreciate your interest in this position.
Join Velocity and contribute to our ongoing work.
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