Senior Remote Service Desk Lead – 2nd Shift
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listed on 2026-10-29
-
IT/Tech
HelpDesk/Support, IT Support
Velocity, a Managed Solutions Company, seeks a Lead Service Desk Analyst to join our Managed IT Service Desk team in a remote capacity. This working lead role handles complex tickets, serves as a senior escalation resource, and participates in a weekly on-call rotation, with a 2nd shift schedule (M-F 3:30pm-12am EST).
The ideal candidate will guide analysts, monitor queue health, and ensure service levels while maintaining strong client communication and thorough ticket documentation.
We have an opening for a Senior Remote Service Desk Lead – 2nd Shift in United States within IT & Technology.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Remote Service Desk Lead – 2nd Shift role in the description above.
We appreciate your interest in this position.
Join Velocity and contribute to our ongoing work.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).