Remote Tier I Center Agent; Junior
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listed on 2026-10-30
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IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Empower AI is seeking a Knowledge Center Tier I Agent (Junior) to analyze and resolve support requests for a Department of War agency across toll-free, email, web form and chatbot. This largely remote role includes up to 10% travel and involves ticket creation in the Government ITSM system.
You will determine resolution paths, escalate when needed, and ensure privacy and accuracy of communications while handling high volumes of contacts. This is an entry point into Federal IT customer support.
As a Remote Tier I Knowledge Center Agent (Junior), you will play an important part at Empower AI in United States.
We appreciate your interest in this position.
Join Empower AI and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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