SAP SM module – Service management Experts

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We’re building a new kind of tech-driven enterprise - with 100,000+ jobs, 100+ hotels, and bold growth across industries.

This is a remote position.

Pentoz is seeking a seasoned SAP SM (Service Management) Expert to lead the implementation, customization, and optimization of the SAP SM module. The ideal candidate will play a critical role in helping clients streamline their service operations, manage warranties, schedule field service activities, and ensure high levels of customer satisfaction. This role will work across manufacturing, utilities, automotive, and tech industries to enable effective post-sales service and support.

• Lead end-to-end implementations of the SAP SM module, including requirement gathering, configuration, testing, and go-live support
• Design and implement service order processing, notifications, warranties, and contract management functionalities
• Configure service planning, scheduling, and resource assignment processes
• Integrate SAP SM with other modules such as PM (Plant Maintenance), SD (Sales and Distribution), MM (Materials Management), and CS (Customer Service)
• Set up warranty tracking, service billing, parts logistics, and repair processing workflows
• Create functional specifications for custom developments and enhancements
• Train users and create detailed user documentation and SOPs for the service management processes
• Support clients post-go-live and manage change requests or system upgrades
• Participate in business process improvement and service excellence initiatives using SAP tools
• Ensure compliance with service-level agreements, customer contracts, and internal KPIs

• 5+ years of hands-on experience with SAP SM (or CS module with strong SM focus)
• Strong knowledge of service contracts, service orders, notifications, warranties, and repair processing
• Proven experience in integrating SAP SM with PM, SD, and MM modules
• Experience in at least one full-cycle SAP implementation for SM/CS
• Excellent analytical, problem-solving, and communication skills
• Experience with SAP ECC; familiarity with S/4
  
  HANA is a plus
• Ability to gather functional requirements and translate them into system design and configuration
• Strong documentation and training capabilities for end-user enablement
• Bachelor’s degree in Engineering, Information Technology, or Business

• SAP SM or CS module certification
• Familiarity with SAP S/4
  
  HANA Service Management or Field Service Management
• Background in managing service operations in manufacturing, energy, or logistics
• Experience with mobile service management tools or customer self-service portals
• Understanding of SLA compliance, service analytics, and digital service delivery models

• Remote-first working environment with global SAP project exposure
• Competitive compensation package with performance incentives
• Direct ownership of project deliverables and customer-facing responsibilities
• Access to digital transformation programs across industries
• Career advancement toward roles like SAP Service Lead, Solution Architect, or Project Manager

Pentoz is a forward-thinking technology and consulting company dedicated to enabling smarter business operations. Our SAP practice specializes in rapid, impactful digital transformation, leveraging modules like SAP SM to modernize service processes, elevate customer satisfaction, and reduce operational costs.