IT Service Delivery Lead - Remote

Optum Insightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring.

Connecting. Growing together.

Positions in this function create and deliver high-quality system solutions for applications, products, and services across all technology functions. As an IT Service Delivery Lead for MPP Northern Light Health, this role consults with business users, clinical leaders, and technology specialists to define business processes and the information systems supporting those processes. The role leads the design, implementation, and continuous improvement of IT service delivery processes;

oversees data integration and application portfolio management; supports AI governance; and helps to ensure 24/7 high availability of systems supporting patient care. Working closely with clinical and non-clinical stakeholders, this role translates healthcare provider challenges into cost-effective, scalable technology solutions that improve clinical workflows, operational efficiency, and patient outcomes.

You’llenjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Lead the design, implementation, and continuous improvement of IT service delivery processes for MPP Northern Light Health, ensuring alignment with healthcare standards and operational goals
• Serve as a point of contact between technology service teams and key healthcare stakeholders, including physicians, nurses, administrators, and external vendors
• Drive data integration initiatives, application portfolio management, and AI governance frameworks to ensure system cohesiveness, data security, and ethical compliance across the enterprise
• Oversee incident management processes in a 24/7 healthcare environment, ensuring swift resolution of critical IT issues, such as EMR downtime or network failures, and minimizing disruption to patient care
• Participate in root cause analysis for recurring technical issues, identifying opportunities for process improvements, automation, and long-term system stability
• Partner with healthcare compliance, security, and clinical leadership to conduct risk assessments, security updates, and regular audits to maintain patient privacy and regulatory compliance
• Sponsor and guide IT service delivery projects, ensuring timely and on‑budget execution while collaborating on technology adoption, user training, and change management
• Manage third‑party IT vendor performance and collaborate with supply chain teams to ensure proper procurement, licensing renewals, and contract/SLA compliance
• Maintain and evaluate service performance reporting, including resolution times, system uptime, and SLA metrics, to proactively drive continuous improvement in IT service quality

You’llbe rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well asprovidedevelopment for other roles you may be interested in.

• HS Diploma
• 7+ years of experience in Business systems analysis or IT service delivery management managing IT service delivery teams
• 3+ years in a healthcare IT environment…