Information Technology Manager

About Bishop’s Lodge, Auberge Collection

A legendary landmark re-imagined, Bishop’s Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. Set on 317 secluded acres bordering Santa Fe National Forest and just minutes from downtown, the 98-room resort invites guests to connect with nature with organic adobe architecture that invokes rich New Mexican heritage and conveys a genuine sense of place.

Amenities include a collection of exhilarating outdoor experiences, historic horse stables, fitness center, pool, onsite stream for fly fishing casting lessons, healing arts experiences at Stream Dance Spa and several dining venues, including the resort’s signature restaurant Sky Fire. Expansive indoor and outdoor event space includes The Hall with 3,200 square feet of meeting space and the historic Lamy Chapel and Lawn, featuring dramatic views of the Tesuque Valley.

The recently unveiled Bunkhouse is ideal for family gatherings with 12 individual bedrooms.

Follow Bishop’s Lodge, Auberge Resorts Collection on Facebook and Instagram @Bishops Lodge Auberge

Be the driving force behind our digital landscape at Bishop's Lodge, ensuring both seamless operations for guests and internal needs, and innovative solutions to propel our organization forward. With your leadership and technical expertise, you'll orchestrate a symphony of technology, harnessing its power to enhance efficiency, security, and success across our entire property.

Provide technical support to end-users (both guests and team members), troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.

Implement IT security policies and procedures to protect the organization's data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.

Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.

Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction

Oversee the implementation, and maintenance of the property's IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).

Maintain all hardware and software inventory

Meet all compliance requirements (PCI, GDPR, CCP, etc.)

Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office

Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary

Maintain system backups and perform cybersecurity audits

Maintain a positive working relationship with team members, service providers, and local community

Provide on-call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services

Support Audio Visual on an as needed basis

• Several years of experience in IT roles, with progressively increasing responsibilities, demonstrating expertise in managing IT infrastructure, systems, and projects.
• Strong leadership, communication, and interpersonal skills, with the ability to effectively manage IT teams, collaborate with other departments and communicate complex technical concepts to non-technical stakeholders.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline, providing foundational knowledge in IT principles, systems, and technologies preferred.

About Auberge Collection

Auberge Collection is a portfolio of extraordinary…