Epic Willow - IT Business Systems Analyst - Remote Job Milwaukee Wisconsin USA,IT/Tech

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us to start Caring. Connecting. Growing together.

The Epic Willow IT Business Systems Analyst is responsible for building, configuring, maintaining, and optimizing Epic Willow applications that support pharmacy workflows across inpatient and outpatient settings. This role partners with pharmacists, operational leaders, stakeholders, and technical teams to deliver reliable system functionality, support implementations, and ensure end users have the tools needed to provide safe and effective patient care.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Build, configure, maintain, and support Epic Willow applications for pharmacy operations.
Collaborate with customers, stakeholders, pharmacists, pharmacy technicians, and operational partners to gather business and system requirements
Support integrations with Omnicell, infusion pumps, packaging systems, and other third-party pharmacy technologies
Troubleshoot application, workflow, interface, and operational issues, providing timely resolution and end-user support
Participate in system implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives
Develop and maintain documentation, workflow diagrams, training materials, and support procedures
Ensure compliance with HIPAA, organizational policies, and applicable regulatory requirements
Partner with project managers and technical teams to deliver Epic initiatives within established timelines and scope
Provide on-call support during and after business hours as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Epic Willow Ambulatory or Epic Willow Inpatient Certification required;
Epic-recognized Proficiency may be considered in lieu of certification
3+ years of direct experience supporting Epic Willow applications in a healthcare environment (or equivalent experience)
Experience gathering business and system requirements from clinical and operational stakeholders
Experience performing system testing, validation, and end-user troubleshooting
Willingness to work 8-5 central time zone

Preferred Qualifications:

Experience with Epic Care Ambulatory, Epic Care Inpatient, Compass Rose, or related Epic modules
Experience building eRx records, orderables, panel records, and/or order sets
Experience with Epic Bridges and troubleshooting interfaces or data exchange issues
Experience supporting healthcare information systems and integrated clinical applications
Knowledge of Clinical Documentation, Orders, and One-Step Medications functionality
Solid understanding of inpatient and/or ambulatory pharmacy workflows
Participation in Epic implementations, upgrades, optimizations, or workflow redesign efforts

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications,…