Remote Technical Support Specialist

Our client, What Jobs Direct, is seeking a skilled and dedicated Remote Technical Support Specialist to join their fully remote team, servicing customers primarily in the Bloemfontein, Free State region. This role is ideal for experienced IT professionals who prefer to work from home and are adept at providing high-level technical assistance remotely. You will be responsible for diagnosing, troubleshooting, and resolving complex technical issues for our client's diverse customer base.

This is a remote-first position, offering significant flexibility and the opportunity to work with advanced technologies from anywhere. We are looking for an individual with a strong technical background, excellent problem-solving abilities, and a commitment to delivering exceptional remote support. As a key member of our client's support infrastructure, you will play a vital role in ensuring customer satisfaction and maintaining the integrity of their technical services, all while operating from the Free State
.

• Provide advanced remote technical support for hardware, software, and network issues.
• Diagnose and resolve complex user problems, ensuring minimal disruption to operations.
• Guide customers through detailed troubleshooting steps and configurations.
• Document all technical issues, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate unresolved issues to senior technical teams or vendors when necessary.
• Contribute to the creation and maintenance of technical documentation and knowledge base articles.
• Stay current with emerging technologies and product updates to provide informed support.
• Collaborate with remote team members to identify systemic issues and suggest solutions.
• Monitor system performance and identify potential issues proactively.
• Ensure timely and effective resolution of all assigned support tickets.

• Minimum of 4 years of experience in technical support, with a significant portion in remote support roles.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common applications.
• Proficiency with remote desktop tools, ticketing systems, and IT support software.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues efficiently.
• Excellent verbal and written communication skills, capable of explaining technical concepts clearly.
• Ability to work independently with minimal supervision in a remote environment.
• A reliable internet connection and a fully equipped home office setup.
• Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
• Bachelor's degree in Computer Science, IT, or a related field is a plus.
• Familiarity with the needs of businesses in the Bloemfontein area is beneficial.

• Annual salary of R .
• Fully remote position – work from home.
• Comprehensive health insurance plan.
• Retirement savings plan.
• Opportunities for advanced technical training and certifications.
• Supportive and collaborative remote team culture.
• Paid time off and statutory holidays.
• Contribute to critical IT support for our client, based in Free State
  .