Remote Network Infrastructure Technician

Our client is a rapidly expanding technology firm specializing in global connectivity solutions and is seeking a highly motivated and skilled Remote Network Infrastructure Technician. This position is fully remote, allowing you to work from anywhere within South Africa, though proximity to major hubs may be beneficial for occasional coordination. You will be responsible for the remote installation, configuration, maintenance, and troubleshooting of our client's cutting-edge network infrastructure deployed at various customer locations and data centers.

This role requires a deep understanding of network hardware, software, and protocols, coupled with exceptional remote diagnostic capabilities. You will play a pivotal role in ensuring the reliability, security, and performance of critical network services for our diverse client base, operating from your home office in Mossel Bay, Western Cape, or any other remote location.

• Remotely diagnose, troubleshoot, and resolve complex network infrastructure issues, including hardware failures, connectivity problems, and performance bottlenecks.
• Perform remote installation and configuration of network devices such as routers, switches, firewalls, and access points.
• Monitor network performance and proactively identify potential issues before they impact users.
• Implement network security best practices and assist in security incident response remotely.
• Collaborate with on-site field engineers and customer technical teams for tasks requiring physical intervention.
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides.
• Participate in on-call rotation for emergency support, providing 24/7 coverage as needed.
• Stay abreast of the latest networking technologies and industry trends, applying new knowledge to improve network operations.
• Manage network device firmware updates and patches remotely.

• A minimum of 4 years of experience in network administration, network engineering, or field network support.
• Proven experience with remote management and troubleshooting of network infrastructure.
• In-depth knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), switching technologies, and VPNs.
• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Fortinet).
• Familiarity with network monitoring tools (e.g., Solar Winds, Nagios) and diagnostic utilities.
• Excellent problem-solving and analytical skills, with the ability to work independently and manage your time effectively in a remote setting.
• Strong communication skills, both written and verbal, essential for remote collaboration and client interaction.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• A stable internet connection and a dedicated home office workspace are required for this remote role.

This fully remote position offers the ultimate flexibility in terms of work location, allowing you to choose where you work from within South Africa, including Mossel Bay, Western Cape. Our client provides a competitive salary, performance-based bonuses, and opportunities for significant professional growth and certification sponsorship. You will be part of an innovative and forward-thinking company, contributing to global technology advancements.

• competitive salary
• performance-based bonuses
• opportunities for significant professional growth and certification sponsorship
• comprehensive medical aid
• a generous leave policy
• the chance to work with a diverse and international team