Instructional Technology Specialist & LMS Administrator

Job Details:

Job Location:

San Francisco - San Francisco, CA 94105, Salary Range: $65,000.00 - $75,000.00 Salary/year,

Instructional Technology Specialist & LMS Administrator

Department: eLearning

Salary range: $65,000–$75,000 annually

Reports to:

Director of Learning Design, Assessment, and Emerging Technology

Schedule:

Full time
· Pacific Time working hours

Location:

Remote (U.S.)

Placement within the posted salary range is based on relevant experience, demonstrated skills, evidence of work quality, and alignment with the position’s responsibilities. Candidates who demonstrate exceptional proficiency in faculty support and training, Brightspace troubleshooting and administration, instructional technology implementation, and support for technology transitions may be considered for the upper end of the range. Meeting preferred qualifications does not automatically guarantee maximum pay.

Help GGU faculty use instructional technologies confidently and effectively, whether tools operate within Brightspace or independently. Provide responsive troubleshooting, training, course implementation support, and hands‑on pilots of promising tools. Approximately 70% of the role centers on instructional technology and faculty support; 30% focuses on LMS administration.

You will be a visible, approachable partner to faculty—responding to everyday questions, helping test activities, and guiding technology changes from trial to practical use. You will coordinate with designers, IT, and vendors, document what works, and balance immediate support needs with reliable LMS operations.

• Lead faculty office hours and the support inbox; help instructors use their courses and resolve instructional technology issues.
• Help faculty select, implement, test, and troubleshoot learning technologies, whether used in Brightspace or independently.
• Orient and train faculty; create guides and videos, and maintain the Faculty Success Hub and eLearning SharePoint content.
• Prepare and update course shells and instructional components; coordinate faculty materials, Edvisor.ai support, and vendor issues.
• Pilot emerging tools in sandboxes, standalone environments, or faculty test groups; document findings and adoption recommendations.
• Conduct course launch and accessibility checks; support responsible AI use, surveys, and follow‑up on faculty needs.

• Manage Brightspace settings, roles, permissions, course offerings, enrollments, course copies, and term rollovers.
• Troubleshoot system access, SIS synchronization, and approved integrations; coordinate escalations with IT and vendors.
• Test LMS updates, document changes, and communicate impacts to faculty and the team.
• Prepare usage and support reports while protecting student information and following GGU policies.

• Collaborate with faculty and design colleagues on courses, instructional tools, launches, accessibility, and documentation.
• Provide one-off faculty support, including activity testing and assistance with instructional or program challenges.
• Contribute to parallel program development, reusable resources, process improvements, and other duties as assigned.

• At least three years of professional experience in instructional technology, LMS support or administration, or educator technology training; bachelor’s degree in a related field or equivalent experience.
• Experience directly supporting and training educators, with clear, patient communication and reliable follow-through.
• Ability to troubleshoot LMS issues independently and support course…