Remote Service & SLA Analyst
Springfield, Sangamon County, Illinois, 62701, USA
Listed on 2026-10-30
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IT/Tech
Data Analyst, Business Intelligence
DecisionPoint Corporation is seeking a Journeyman Service Performance / SLA Analyst to lead performance measurement, governance, operational analytics, and reporting for the USMEPCOM ENLIST program. The role focuses on developing KPIs, SLAs, and SLAs while analyzing data to uncover trends, risks, and improvement opportunities.
The analyst will support the ITSM Plan and Service Management System, producing actionable insights for service owners, leadership, and Government stakeholders.
Our team is growing, and we are hiring a Remote Service Performance & SLA Analyst in Chicago, IL, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
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