Domain Principal Architect; Remote

Drives enterprise optimization by introducing capabilities (inclusive of all functions) for their domain of responsibility utilizing in-depth knowledge and expert skills to advance domain strategies. Translates business needs for the domain into architectural solutions that meet performance, reliability and security expectations. Applies enterprise roadmaps, principles, standards, and practices to drive their domain strategies and execution. Serves as the enterprise Service Now Domain Architect responsible for establishing and governing the architectural vision, principles, standards, roadmaps, and reference architectures for the Service Now platform and its associated capabilities.

Ensures platform design decisions align with enterprise architecture, cybersecurity requirements, data governance standards, regulatory obligations, and business objectives. Provides architectural leadership across Service Now products, integrations, workflows, portals, automation capabilities, and platform extensibility.

• Leads preparation of domain architecture viewpoints and models depicting current, target, and interim states. Use current state viewpoints to identify and analyze pain points and opportunities (PPOs). Lead advanced modeling and analysis to meet the strategic needs of the organization with respect to system, information, functional/non-functional needs, performance and security/regulatory requirements. Create and utilize architecture patterns and ensure alignment with IT strategies and reference architectures.
  
  Ensure target state alignment and integration across architecture domains. Ensure upstream alignment / traceability to business needs via business architecture and downstream alignment / traceability with solution building blocks. Leads the extension / enhancement of domain architecture strategies, standards, and guidelines. Identify and support development of reusable domain patterns. Defines and maintains the Service Now domain architecture roadmap, including platform capabilities, application portfolio strategy, data architecture, integration patterns, security architecture, and technical debt management.
  
  Establishes Service Now reference architectures, design patterns, architecture guardrails, and platform standards to promote consistency, scalability, maintainability, and reuse across implementations. Ensures architectural alignment across Service Now products, including ITSM, ITOM, ITAM, Sec Ops, Risk, HRSD, CSM, Portal technologies, Integration Hub, Automation Engine, AI capabilities, and custom scoped applications.
• Leads design, engineering and implementation of assets for internal use in solutions to improve solution quality; collaborate through implementation phase. Leads peer reviews and represent the architecture domain in briefings to the Architecture Review Board. Oversees publishing and maintenance of viewpoints / work products in the architecture repository, ensuring they are organized, accurate, and accessible. Disposition stakeholder comments / feedback received via project and non-project channels.
  
  Ensures that regulatory and compliance issues are addressed in solutions. Leads architectural reviews for Service Now initiatives and serves as the primary architectural authority for complex platform decisions.
  Provides oversight of platform upgrades, release planning, application rationalization, instance strategy, environment management, and platform lifecycle management.
  Ensures solution designs appropriately balance business value, user experience, security, technical sustainability, supportability, and total cost of ownership.
• Leads collaboration with other teams (business and technical), key stakeholders, and partners to understand needs to maximize architecture impact and address technical limitations. Leads the evaluation/selection of a solution / product design that aligns with IT / Domain strategies, standards, and guidelines. Partners with business stakeholders, product owners, platform owners, engineering teams, cybersecurity teams, infrastructure teams, and vendors to define Service Now capabilities and solution strategies.
  
  Facilitates architecture reviews, design workshops, governance boards, and strategic planning sessions related to Service Now capabilities and investments.
• Leads research emerging domain trends to determine their relevancy and fit for the organization. Leads evaluation of emerging Service Now platform capabilities, including…