Director, Clinical IT Delivery Leader - Remote States

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Optum's Clinical Applications Capability brings together healthcare technology professionals focused on helping provider organizations realize greater value from electronic health record platforms and integrated clinical applications. Team members partner with health system leaders, experienced consultants, and technology specialists to improve clinical application operations, advance modernization, and support reliable healthcare delivery.

As Director, Clinical IT Delivery Leader for Owensboro Health, you will serve as the senior account-based relationship and Clinical IT leader for the Clinical Applications portfolio. You will be the primary connection between Owensboro Health leaders and Optum Provider Technology Services Capability Delivery teams, translating client strategies, priorities, expectations, and concerns into coordinated delivery outcomes.

The role is accountable for executive client engagement, account-level governance, delivery oversight, expectation management, and alignment across clinical technology services. The IT Delivery Leader does not replace Capability Delivery leadership or directly manage the day-to-day work of capability resources. Instead, this leader works in close partnership with Capability, Domain, and Sub-Domain leaders, who retain responsibility for technical delivery, solution quality, resource assignment, workforce management, and execution within their areas.

If you are located in Kentucky, Virginia, Illinois, Indiana, Tennessee or Ohio, you will have the flexibility to work remotely
* as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Build and maintain solid client relationships by understanding Owensboro Health priorities, operating challenges, strategic objectives, decision-making processes, and measures of success, serving as the primary Clinical Applications relationship leader and trusted advisor to Owensboro Health.
• Represent the client perspective within Optum and provide a clear, consolidated account view of priorities, commitments, risks, dependencies, and emerging needs.
• Partner with Capability, Domain, and Sub-Domain leaders to translate client demand into appropriately scoped, prioritized, resourced, and governed delivery plans.
• Lead account-level governance for the Clinical Applications portfolio, including delivery reviews, service reviews, executive updates, roadmap discussions, issue escalation, and decision tracking.
• Monitor the overall health of client delivery, including service performance, SLA adherence, project milestones, operational risk, aging work, recurring issues, client satisfaction, and agreed corrective actions.
• Communicate status, tradeoffs, constraints, and recovery plans to Owensboro Health and Optum leaders in a timely, transparent, and business-focused manner.
• Own the client-facing coordination of major issues and escalations, partnering with Service Management and Capability Delivery leaders to ensure technical facts, mitigation actions, and follow-through are clear.
• Facilitate prioritization decisions with the client and Capability Delivery teams when demand exceeds available capacity, ensuring changes are documented and impacts are understood.
• Protect contractual scope, service commitments, governance standards, and approved funding while helping the client evaluate options for new or changing demand.
• Connect cross-functional dependencies across Clinical Applications, Health Informatics, Infrastructure, End User Services, Non-Clinical Applications, Security, Service Management, vendors, and other partners.
• Identify opportunities to improve the client experience through standardization, reusable practices, automation, analytics, AI-enabled solutions, and cross-account capabilities.
• Work with Capability Delivery teams to…