Servicenow Administrator
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 73301, USA
Listed on 2026-10-30
Austin, Travis County, Texas, 73301, USA
Listing for:
Teksystems
Full Time, Remote/Work from Home
position Listed on 2026-10-30
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Business Analyst, IT Specialist
Job Description & How to Apply Below
Service Now Administrator - ITSM / CMDB
Location: Remote (Work From Home)
Shift Timing: 6:00 PM - 3:00 AM IST
Experience: 4-8 Years
Job OverviewWe are looking for a skilled Service Now Administrator with strong experience in ITSM
, CMDB
, and Service Now platform administration. The ideal candidate should possess a solid understanding of ITIL processes, Service Now administration, and day-to-day platform support activities.
- Administer and maintain the Service Now platform.
- Configure and support ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
- Manage and maintain CMDB data integrity and governance.
- Perform user administration, role management, group management, and access controls.
- Configure workflows, business rules, notifications, forms, and catalog items.
- Monitor platform health, performance, and system upgrades.
- Troubleshoot Service Now issues and coordinate with technical teams for resolution.
- Support integrations and data imports where required.
- Ensure compliance with ITIL best practices and organizational standards.
- Work closely with global stakeholders and support teams.
- 4+ years of experience as a Service Now Administrator.
- Strong hands-on experience with Service Now ITSM modules.
- Good understanding of CMDB
, CI relationships, and data management. - Experience in Service Now administration, user management, and platform configurations.
- Knowledge of Incident, Problem, Change, Request, and Service Catalog processes.
- Understanding of Service Now reporting and dashboards.
- Excellent troubleshooting and stakeholder management skills.
- Strong communication skills.
- Service Now CSA (Certified System Administrator) Certification
- Experience working with CMDB and ITSM processes
- Exposure to Discovery, Service Mapping, or Asset Management.
- Familiarity with integrations and Service Now platform upgrades.
- Experience supporting global customers and distributed teams.
- Must be comfortable working in a 6:00 PM to 3:00 AM IST shift
. - Remote working opportunity with flexibility to support global stakeholders.
- 100% Remote Opportunity
- Opportunity to work with global teams
- Exposure to enterprise-scale Service Now environments
- Collaborative and growth-oriented work culture
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