Project Architect- Architecture

• Bachelor’s degree and 5 years of related experience
• Bachelor's degree in management information systems or computer science
• Previous Service Now experience
• Certification - Service Now Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD)

Information Technology Services (ITS) at Iowa State University is currently accepting applications for a Service Now Architect (Systems Analyst III) position. The Service Now Architect is responsible for the technical architecture, design, and ongoing improvement of the Service Now platform in support of ITS and university operational needs. This position provides technical leadership for platform design, integrations, workflow standards, automation solutions, AI enabled functionality, data governance, and complex problem resolution.

This role works closely with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure Service Now is designed and maintained in a way that supports stable operations, consistent processes, and long term maintainability. The position also helps guide project work, reviews technical solutions, and supports platform decisions that affect multiple teams or services.

The Service Now Architect is expected to understand the broader enterprise impact of platform decisions, help define technical direction, and ensure that work is aligned with operational needs, supportability, and university standards.

This position offers the opportunity for remote work but does require the employee to reside in the state of Iowa on or before the start of employment.

Immigration sponsorship is not available for this position.

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Life insurance and long-term disability
• Flexible Spending Accounts
• Employee Assistance Program

Pay Grade: R19990

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel.

General ISU compensation information can be found on the University Human Resources website.