Remote Tier 1–Tech Support Engineer; SaaS
Troy, Rensselaer County, New York, 12183, USA
Listed on 2026-11-05
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IT/Tech
IT Support, SaaS Sales
Slang AI is hiring a Technical Support Specialist to own Tier 1 and Tier 2 support across phone, email, and ticket channels. You will work closely with Customer Success, Implementation, Product, and Engineering to resolve issues, identify trends, and scale support as the company grows.
This is a remote role with occasional offsites. The ideal candidate brings 3+ years in SaaS support, strong problem-solving abilities, and excellent communication to translate technical concepts for customers.
Are you ready to take on the Remote Tier 1–2 Tech Support Engineer (SaaS) role at Slang AI?
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in New York, NY, United States.
This opportunity is part of our work in Sales, IT & Technology.
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