IT Support Analyst Remote, Eastern Canada | Copperleaf

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #Make Your Moment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

This is a remote position, and we are seeking a candidate based in Eastern Canada to provide IT support to our global teams, with a primary focus on users across European time zones. As the role is aligned to European business hours, the regular workday will begin at 7:00 a.m. ET. If you're looking to join a fast-growing, innovative software company,

We are looking for an experience professional who can work with users on helpdesk queries while learning to take ownership of more complex processes.

You enjoy building and deploying devices, supporting applications, and have a passion for continuous learning. Beyond daily support, you will contribute to projects that evolve our IT services and processes including opportunities to apply automation and AI to reduce operational load and improve the user experience.
Being busy, interacting with people, solving technical challenges, and a keen desire to “fix things” best describes you in your element. Together as a team, we take on these challenges - every day there’s something new!

• Provide world-class service through support of laptops, desktops, and mobile devices, including Windows 11, macOS, iOS, and Android.
• Support global users across time zones with troubleshooting of connectivity, applications, and systems.
• Manage lifecycle of devices: setup, deployment, and refresh.
• Diagnose and resolve unique issues with applications and operating systems.
• Maintain inventory of devices and ensure accurate tracking.
• Communicate clearly and effectively to help users resolve issues remotely.

• Provision laptops, accounts, applications, and licenses for new and existing users.
• Assist with onboarding and offboarding, ensuring smooth employee transitions.
• Manage accounts and identities in Microsoft 365, Entra  (Azure AD), Intune, and related platforms.
• Support event and issue monitoring,…