North America Field Office & Technology Lead

South Carolina Home Offices Remote Location, Remote City, SC, 06032 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is looking for an experienced and customer-focused North America Field Office & Technology Lead to serve as a trusted technology partner to approximately 160 business locations across North America.

As the primary connection between Digital Technology (DT) and site leadership, you will help ensure technology services and infrastructure meet the evolving needs of the business. You will lead critical site technology initiatives, oversee vendor relationships, support office moves and renovations, and drive operational excellence across the field office environment.

We’re looking for someone who excels at building relationships, connecting business needs with technology solutions, and successfully managing multiple priorities in a highly visible role.

This position is remote, with a preference for candidates located within driving distance of Florence, South Carolina.

Serve as the primary Digital Technology contact for business site leaders and designated site technology contacts across North America.

Build and maintain strong partnerships with approximately 160 locations, ensuring alignment between business needs and technology services.

Own and maintain the North America site contact database and communication processes.

Provide proactive communications regarding technology initiatives, service changes, infrastructure projects, and planned maintenance activities.

Coordinate escalations and ensure timely resolution of site technology issues.

Lead programs supporting network closets, telecommunications rooms, and UPS infrastructure across the North American site portfolio.

Coordinate inspections, remediation activities, equipment lifecycle planning, and site readiness initiatives.

Partner closely with infrastructure, facilities, security, and operations teams to maintain a secure and reliable technology environment.

Serve as the Digital Technology owner for North America managed print services.

Manage the relationship with the managed service provider and key vendor partners.

Monitor service performance, issue resolution, asset lifecycle planning, and customer satisfaction.

Coordinate all Digital Technology activities associated with office relocations, renovations, site consolidations, and new facility openings.

Develop and manage technology work streams covering networking, telecommunications, end-user technology, conference rooms, and printing services.

Work closely with facilities, real estate, project managers, vendors, and business stakeholders to ensure successful project execution.

Support strategic initiatives, including corporate office relocations and other business-critical site transitions.

Coordinate activities across Digital Technology teams, business stakeholders, facilities organizations, and external vendors.

Manage project plans, milestones, risks, issues, and dependencies.

Prepare and deliver project updates, status reports, and communications for leadership and stakeholders.

Support budgeting, forecasting, and technology lifecycle planning activities.

Drive standardization and process improvements across the site services portfolio.

5+ years of relevant experience in IT infrastructure, workplace technology, end-user services, or site operations. Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline is preferred but not required.

• ~ Experience managing third-party vendors and service providers.
• ~ Proven experience coordinating technology…