Remote Tech Support & AI Escalations Engineer
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-10-30
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IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations, HelpDesk/Support
Frontier, a subsidiary of Fresh Prints, seeks a Technical Support Escalation Specialist to act as the primary escalation point for complex customer issues. You will investigate technical issues, own escalations end-to-end, and route engineering problems with diagnostics.
The role requires 2–3 years in technical support with networking, firewall, and VPN knowledge, plus experience with Datadog, Salesforce, and CCaaS.
The Remote Tech Support & AI Escalations Engineer role at Frontier is now open for applications in United States.
The position is based in United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 70..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Tech Support & AI Escalations Engineer role in the description above.
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