Remote Center Escalation Lead — Federal IT Support
Post Falls, Kootenai County, Idaho, 83854, USA
Listed on 2026-10-30
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IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Empower AI is seeking a Knowledge Center Escalation Lead to analyze and resolve external-user tickets for a Department of War portfolio. The role emphasizes proper escalation, privacy, and cross-team coordination in a primarily remote environment.
Responsibilities include ticket management, determining resolution paths for Tier I issues, and documenting solutions for reuse, while maintaining SLAs and supporting users across DoD applications like DISS, NBIS, and NISS.
We would love to welcome a new Remote Knowledge Center Escalation Lead — Federal IT Support to our organisation in , United States.
We are currently recruiting a Remote Knowledge Center Escalation Lead — Federal IT Support for our team in , United States.
This is a strong opportunity to take on the Remote Knowledge Center Escalation Lead — Federal IT Support role at Empower AI.
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