Services Specialist

About

The Role We are actively building diverse teams and welcome applications from everyone.

Role:
Application Services Specialist

Location:

Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type:
Permanent

Salary Package:

30,000 - 31,200 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:

9.00 am – 5.30 pm, Monday – Friday Interview Process: 1-stage process

Why SCC?

An inclusive workplace

Excellent package: solid basic and company benefits

Hybrid working & core hours in line with role requirements

Career development and life-long learning opportunities

Opportunity to join Europe's largest privately-owned IT Company Role purpose:
The Application Services Specialist, as a crucial member of our dynamic IT operations team, plays a pivotal role in ensuring the seamless functionality and optimal performance of our diverse range of applications. This position involves collaborating closely with cross-functional teams to understand business requirements, configuring and deploying applications, and providing ongoing support to end-users. The Application Services Specialist will contribute to the enhancement of system efficiency by troubleshooting issues, implementing upgrades, and staying abreast of emerging technologies.

With a focus on delivering exceptional service, this role is instrumental in maintaining a robust and secure application environment, contributing to the overall success of our organisation's IT operations.

Security clearance or willingness to apply will be required for this role.

Key responsibilities:

Comprehensive Application Understanding:
Demonstrate an in-depth understanding of the primary application, encompassing all facets and intricacies, ensuring a high level of expertise in its functionalities.
Data Insight:
Possess a profound knowledge of how data from the primary application is utilised and understand the impact of integrated applications on its operation.
Integration Expertise:
Evaluate and comprehend the workings of applications integrated with the primary application, recognizing their influence on overall system performance.
End-User Liaison:
Collaborate effectively with end-users and relevant teams, proactively engaging to understand evolving business needs and changing priorities that may impact the primary application.
Change Management Awareness:
Stay informed about current and future changes in the business landscape, anticipating their impact on the application and adapting strategies accordingly.
Thorough Documentation:
Produce detailed documentation elucidating the primary application and its connections to other applications, facilitating comprehensive understanding across the organisation.
Communication Proficiency:
Exhibit strong communication skills, translating technical concepts into easily understandable terms, to support and advise business users on the primary and associated applications.
User Support and Guidance:
Provide crucial support and guidance to business users requiring information and assistance with the primary and associated applications.

Proactive Problem Solving:
Anticipate and address potential challenges, offering proactive solutions to enhance the efficiency and performance of the primary application.
Collaborative Team Player:
Act as an integral part of the team, sharing insights, fostering effective communication, and contributing to a collaborative environment that promotes continual improvement in application management.

Skills and experience:

Expertise in Primary Application:

Demonstrated proficiency and extensive experience in the primary application, showcasing comprehensive knowledge of its functionalities and operational…