Director Analyst - Customer Fulfillment; Remote, Europe

About the role:

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives.

They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

Successful candidates will demonstrate a proven track record in developing and executing customer fulfilment strategy and operations coupled with experience driving customer fulfillment performance with a focus on cost and service improvement, customer collaboration, customer experience and order to cash management. Familiarity with order to cash technologies is highly desirable.

What you will do:

Work with a cross-industry community of the world’s most influential supply chain practitioners and leading Gartner analysts. Create innovative, thought provoking, and highly leveraged “must-have insights” content Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing Insights positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights Provide clients and prospects with actionable advice aligned to customer fulfillment via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales:
Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

What you will need:

Bachelor's degree or equivalent experience;
Graduate degree preferred 10+ years of relevant experience in Supply Chain, with demonstrated broad expertise in customer fulfillment, customer collaboration, customer experience, order to cash management and associated technologies Demonstrate a curiosity for new ideas and ability to link supply chain and customer fulfillment best practices, goals and metrics to client business objectives and outcomes Candidates must have a good understanding of end-to-end supply chain concepts incorporating plan, source, make, deliver, return, and service with specific senior-level…