Senior Epic Applications Analyst

As an Advisory, HB Epic Applications Analyst, your work at Tegria will focus on providing Epic application expertise to managed services clients and to consulting clients. Configures, optimizes, troubleshoots and support Epic applications to meet the needs of healthcare organizations. Provide technical expertise, facilitate system upgrades, and ensure system compliance with industry regulations. An effective Advisory, HB Epic Applications Analyst will help the organization on a whole achieve success through:

Collaborate with Client Success Managers to assist with client requests and provide outcome data.

• Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates.
• Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues.

• Build, test, train, and implement new infrastructure, workflows, and policies.

• Support clients during designated business hours and participate in after-hours on-call support as required by client contracts.
• Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs.
• Provide Tier 3 project support to multiple clients.
• Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices.
• Escalate issues to EHR and third‑party vendors on behalf of the client, building, testing, and validating vendor‑proposed solutions.

• Adhere closely to customer policies surrounding change control and build documentation.
• Identify and escalated engagement risks related to timelines, resources, and other issues while creating mitigation plans.

• Actively participate in and support efforts to build and maintain quality service delivery.
• Develop materials to support sales efforts as needed.
• Help scope potential new engagements.
• Stay current with EHR system certifications and application knowledge.
• Serve as an application lead as appropriate.

• Bachelor’s degree in computer science, a healthcare‑related professional certification or licensure, or an equivalent combination of education and experience.
• Epic certification with the ability to support in three or more applications: HB, PB and Claims.
• Typically, 8+ years of wide-ranging experience as an Epic application analyst or in Epic consulting.
• Working successfully on multiple projects or multiple clients simultaneously.
• Expert knowledge of assigned applications and relevant workflows.
• Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements.
• W2 project‑based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria
• Are productive, responsive, and reliable in a remote working environment.
• Actively contributes to a collaborative team environment by sharing knowledge, developing skills, and supporting overall team performance.
• Project competence, credibility, and trustworthiness.
• Take ownership of their work and outcomes, holding themselves accountable for meeting deadlines, achieving results, and upholding quality standards without relying on external pressure or oversight.
• Adhere to project timelines and proactively notify team members and management of any potential delays or obstacles.
• Continually refine their expertise in EHR applications and broaden their abilities across…