Epic Willow Pharmacy Automation Analyst

Under general direction, responsible for application and integration of information technology in the healthcare setting with a focus in pharmacy automation. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use.

Has technical knowledge of most phases of applications system analysis and project management. Participates in projects of various sizes and budgets that may or may not have system-wide implications.

• Have technical knowledge and the ability to work independently in core areas of the supported application(s), able to resolve problems of moderate complexity.
• Manage stakeholder expectations by analyzing expectations and requirements.
• Identify project issues and risks and resolve or escape as appropriate.
• Collaborate effectively with colleagues to complete tasks.
• Lead or actively participate in meetings.
• Participate in several projects at one time.
• Provide recognized knowledge of product features, functionality, and utilization of the application software.
• Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve moderate problems.
• Participate in disaster recovery initiatives.
• Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.
• Provide 24/7 (on-call) support when scheduled.
• Resolve or triage support calls as applicable.
• Develop and maintain test scripts to reflect proposed workflow solutions.
• Support the training team by keeping trainers abreast of new functionality and system changes.

Bachelor’s degree with two years job-related experience.

Minimum four years direct experience in lieu of degree. If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation,

Baptist Health is an

Equal Employment Opportunity employer.