Remote Product Support Specialist: Zendesk & UX Insights
Waukegan, Lake County, Illinois, 60079, USA
Listed on 2026-10-30
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Illinois Legal Aid Online is seeking a Product Support Specialist to be the first point of contact for users of our software, resolve issues, and escalate critical problems. You will own Zendesk configurations, help center content, and support website CMS tasks.
You will work 60% in user feedback management, 30% in product support, 10% in other activities, collaborating with the UI/UX QA Manager and User Research to recruit participants and inform improvements.
We are currently recruiting a Remote Product Support Specialist:
Zendesk & UX Insights for our team in Springfield, IL, United States.
This is an excellent role to take on the Remote Product Support Specialist:
Zendesk & UX Insights role at Illinois Legal Aid Online.
As a Remote Product Support Specialist:
Zendesk & UX Insights, you will play an important part at Illinois Legal Aid Online in Springfield, IL, United States.
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