Remote Workforce Analytics & Scheduling Analyst
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-10-30
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IT/Tech
Business Intelligence, Data Analyst
Maximus is seeking an Analyst in Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. The role turns data into actionable staffing decisions to improve service levels and customer experience.
Responsibilities include analyzing arrival patterns and seasonality, producing ad hoc reports, tracking attendance, and maintaining forecast accuracy.
This Full Time opening is for the Remote Workforce Analytics & Scheduling Analyst role at Maximus.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Frankfort, KY, United States.
This opportunity is part of our work in Human Resources, IT & Technology.
The advertised compensation is 60.000 - 73.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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