Technical Customer Support Advisor - eviCore - Remote

Technical Customer Support Advisor - eviCore
- Remote# The Cigna Group Careers## Technical Customer Support Advisor - eviCore
- Remote Apply:
Remote:
United States Work at Home:
Full time:
Posted Today:
Help improve how healthcare organizations manage prior authorizations through smarter, more reliable technology. As a Technical Customer Support Advisor, you will configure, support, and optimize a proprietary touchless prior authorization solution that connects multiple technologies and systems. You will investigate complex technical issues, improve platform stability, and help shape solutions that make healthcare processes more efficient. This role is a strong fit for someone who is curious, persistent, and comfortable working independently while partnering with clients and cross-functional teams.

You will join a collaborative team of ambitious and compassionate experts committed to solving meaningful healthcare challenges.
** Responsibilities
* ** Configure, support, and optimize application software and workflows for a touchless prior authorization solution.
* Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection.
* Improve system stability, performance, and client outcomes by identifying root causes and recommending sustainable solutions.
* Use SQL queries and database tools to analyze data, validate system behavior, and support issue resolution.
* Work within a cloud-based environment to access data, troubleshoot applications, and monitor system performance.
* Establish and maintain secure data transmission methods, including VPN and HTTPS connections.
* Partner with Engineering, Quality Assurance, Project Management, Account Management, and client teams to resolve issues and deliver improvements.
* Use Jira and Salesforce to create, manage, document, and monitor support tickets through resolution.
* Contribute to the development and improvement of technologies that support better healthcare experiences.
* Create and maintain clear technical documentation for internal teams, clients, and other stakeholders.
* Translate complex technical information into clear, practical explanations for nontechnical audiences.
* Approach challenging problems with curiosity, patience, sound judgment, and attention to detail.
** Required Qualifications
*** At least 3 years of experience configuring, supporting, or troubleshooting application software and related systems.
* Experience troubleshooting complex systems and working with sensitive or confidential data.
* Demonstrated ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform.
* Experience working within a cloud service environment.
* Experience analyzing data storage, system mappings, integrations, or data-use requirements.
* Ability to explain technical issues and solutions clearly to both technical and nontechnical audiences.
* Strong written and verbal communication skills.
* Ability to manage competing priorities and solve problems independently in a fast-paced environment.
* Demonstrated curiosity, persistence, and patience when working through complex issues across multiple systems and teams.
** Preferred Qualifications
*** Experience supporting applications or technology solutions in a healthcare environment.
* Experience with interface engines such as Mirth Connect, Orion Rhapsody, or Cloverleaf.
* Experience with Microsoft Azure.
* Familiarity with Docker and Kubernetes.
* Experience with JavaScript or another scripting language.
* Experience supporting healthcare data integrations or prior authorization solutions.
* Experience using Jira and Salesforce for ticket management and issue resolution.  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

For this position, we anticipate offering an annual salary of 92, USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.  At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition…