More jobs:
Tier 1 Technical Support; Fully Remote
Remote / Online - Candidates ideally in
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-10-30
Dallas, Dallas County, Texas, 75201, USA
Listing for:
DrFirst
Full Time, Remote/Work from Home
position Listed on 2026-10-30
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Provide omni-channel technical support via phone, live chat, and web ticketing.
- Troubleshoot and root cause issues while escalating unresolved cases.
Qualifications:
- Minimum 2 years customer support and technical troubleshooting experience.
- Familiarity with Zendesk/CRM and strong communication skills.
- Medical, dental, vision, 401K match, HSA, and PTO.
- Disability, life insurance, EAP, and continuing education funds.
DrFirst is a rapidly growing Healthcare IT company that enhances prescription safety and efficiency, serving over 300,000 healthcare professionals and 67,000 pharmacies. It offers a collaborative environment backed by leading investors to tackle complex healthcare challenges.
This is an excellent opportunity to take on the Tier 1 Technical Support (Fully Remote) role at DrFirst.
We have an opening for a Tier 1 Technical Support (Fully Remote) in United States within Management & Operations, Sales.
This role, Tier 1 Technical Support (Fully Remote) at DrFirst, could be your next career step.
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