Remote Help Desk Specialist – Fast, IT Support
New York, New York City, Richmond County, New York, USA
Listed on 2026-10-30
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Location: New York
Help Desk Specialist
Remote (Based at an approved local secure facility). We work US time zones and ask that you're available during those hours, even if that means adjusting your schedule.
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Help Desk Specialist
Remote (Based at an approved local secure facility). We work US time zones and ask that you're available during those hours, even if that means adjusting your schedule.
About
The Role
This role exists to keep employees productive by resolving technical issues quickly and accurately. The team works primarily asynchronously, coordinating through documented updates rather than constant live meetings. Our team is distributed across multiple countries and time zones. You will support technology needs for the organization, using structured processes to track and resolve every issue. Success in this role means minimizing downtime and maintaining consistent, reliable technical support for the people who depend on it.
What You'll Do
Diagnose and resolve hardware, software, and network issues reported by employees
Manage and prioritize incoming requests through the ticketing system
Provide remote technical support using Any Desk and Remote Desk Connection
Administer user accounts, permissions, and access through Active Directory
Document each resolved issue clearly for future reference and team visibility
What We're Looking For
Proven experience in technical support and troubleshooting
Strong problem-solving skills applied to hardware, software, and network issues
Demonstrated customer service skills, with patience for users of varying technical skill
Working knowledge of ticketing software and hardware diagnostics tools
Experience using Active Directory to manage user accounts and permissions
Strong written English — our company works in English
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