Implementation Specialist II

At Vertex One, helping utilities provide the best customer service experience is what we do. Vertex One is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, Vertex One helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward.

It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.

Our employees’ well-being—both physical and mental—is a top priority t's why we foster a 100% remote and flexible environment and encourage work-life balance.

Vertex One is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Vertex One is dedicated to prioritizing the employee experience and creating an exceptional company culture.

An Implementation Specialist II is responsible for managing and executing the implementation of software systems and solutions, ensuring they meet client requirements and are delivered on time. Here are some key responsibilities and requirements for this role:

• Project Management:
  Oversee the implementation process, ensuring projects are completed on time and within budget.
• Client Interaction:
  Serve as the primary point of contact for clients, understanding their needs and providing solutions.
• System Integration:
  Coordinate the integration of new systems with existing infrastructure.
• Testing and Troubleshooting:
  Conduct thorough testing and troubleshooting to ensure system functionality.
• Documentation:
  Create and maintain detailed documentation of implementation processes and client interactions.
• Training and Support:
  Provide training and ongoing support to clients and internal teams.
• Continuous Improvement:
  Identify areas for process improvement and implement best practices.

• Experience:
  
  Extensive experience in implementation, project management, or a related field, typically 5+ years.
• Technical
  
  Skills:
  
  Proficiency in relevant software and technologies, with strong problem-solving abilities.
• Education:
  
  A degree in Computer Science, Information Technology, Business, or a related field.
• Communication:
  Excellent verbal and written communication skills to effectively interact with clients and team members.
• Leadership:
  Strong leadership and organizational skills to manage multiple projects and teams

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

Vertex One is the leading provider of cloud-based SaaS software…