Oracle Cloud ERP AMS Lead; REMOTE

VIATEQ Corporation is looking for an Oracle Cloud ERP AMS Lead to join our team. The Oracle Cloud ERP AMS Lead is responsible for overseeing the end-to-end application management, support, and continuous improvement of Oracle Cloud ERP implementations post-go-live. This role serves as the primary point of contact between business stakeholders and the technical support team, ensuring system stability, performance optimization, and alignment with evolving business needs.

This is a fully remote position open to qualified candidates residing within the United States. Candidates must be available to work Eastern Time (ET) business hours.

• Lead and manage the AMS team providing Level 2 and Level 3 support across Oracle Cloud ERP modules, including Financials, SCM, HCM, Procurement, and Projects
• Own SLA/KPI compliance for incident resolution, service requests, and change management
• Establish and enforce ITIL-aligned support processes, including incident, problem, and change management
• Conduct regular service review meetings with clients and internal stakeholders

• Provide functional and technical oversight across Oracle Cloud ERP work streams
• Guide solution design for enhancements, patches, and new module rollouts
• Review and approve solution designs, configuration changes, and development objects
• Ensure quarterly Oracle Cloud updates are assessed, tested, and adopted with minimal business disruption

• Act as the primary escalation point for critical issues and client concerns
• Build and maintain strong relationships with business owners, IT leadership, and Oracle support
• Translate business requirements into functional specifications and work with the team to deliver solutions
• Present service performance metrics, roadmaps, and improvement plans to senior leadership

• Mentor and guide functional consultants, technical developers, and junior analysts
• Manage resource allocation, workload balancing, and skill development within the AMS team
• Coordinate across offshore/onshore delivery models to ensure 24x7 support coverage where required

• Drive continuous improvement initiatives to enhance system performance, user adoption, and process efficiency
• Maintain comprehensive documentation, including SOPs, runbooks, configuration guides, and release notes
• Proactively identify risks and implement mitigation strategies
• Support internal and external audits by ensuring compliance with SOX, GDPR, and other applicable regulatory requirements

• 8–12 years of Oracle ERP experience, with at least 3–5 years in an AMS or post-production support lead role
• Deep expertise in two or more Oracle Cloud ERP pillars, such as Financials, SCM, Procurement, Projects, or HCM
• Oracle Cloud certifications in relevant modules preferred, such as Oracle Financials Cloud or Oracle SCM Cloud
• ITIL Foundation certification or demonstrated experience with ITIL service management frameworks
• Familiarity with OTBI/BI Publisher reporting, FBDI/HDL data loads, Oracle Integration Cloud (OIC), and REST/SOAP APIs

• Experience managing AMS engagements in a Big 4, systems integrator, or managed services environment
• Exposure to Oracle Fusion Middleware and Oracle Cloud Infrastructure (OCI)
• Strong understanding of financial processes, including O2C, P2P, R2R, and project accounting

• Leadership:
  Ability to lead cross-functional teams in a fast-paced support environment
• Communication:
  Clear and concise communication with both technical teams and C-suite stakeholders
• Problem Solving:
  Strong analytical skills to diagnose complex functional and technical issues
• Client…