Sr Principal Consultant - Hospitality - Managed Services; ACS

Job Description

If you’re a senior-level Net Suite consultant with experience helping Hospitality organizations transform operations, elevate guest experiences, and drive business performance, and you’re excited about helping customers leverage AI to accelerate innovation, the Net Suite Advanced Customer Support team is the place for you.

Join Oracle to deepen your expertise in AI and cloud technology while helping Hospitality organizations maximize the value of Net Suite — Oracle’s leading AI-powered cloud ERP platform.

Oracle Net Suite’s Advanced Customer Support / Managed Services team is seeking an experienced consulting professional to serve as a trusted advisor to Hospitality customers, including Hotels & Resorts, Restaurants & Food Service organizations, Sports Teams & Entertainment organizations, Casinos & Gaming, Clubs & Membership organizations, Event & Venue Management companies, Travel & Tourism businesses, and other guest-centric service organizations.

In this role, you will partner with customer stakeholders to understand business objectives, identify opportunities to optimize operations, and deliver high-quality Net Suite solutions that improve financial performance, operational efficiency, workforce productivity, and guest satisfaction. You will combine Hospitality industry expertise, business process consulting, AI-powered capabilities, and deep Net Suite knowledge to help customers continuously evolve their business while maximizing long-term value from their ERP investment.

As a senior member of the consulting organization, you will lead strategic advisory engagements, influence executive decision-making, architect business solutions, and guide customers through complex transformation initiatives. You will also collaborate across Oracle organizations to identify opportunities for customers to expand their use of Net Suite while adopting emerging AI capabilities responsibly and effectively.

Success in this role requires balancing executive-level strategic consulting with hands-on solution leadership to help Hospitality organizations accelerate growth, optimize operations, and continuously improve guest and business outcomes.

This direct-hire position can be home-office based in most major US and Canadian cities and requires minimal travel, as appropriate.

Career Level - IC3

The Advanced Customer Support / Managed Services team of Oracle Net Suite Professional Services is seeking a Senior Principal Consultant with Hospitality industry expertise.

Oracle Net Suite’s Advanced Customer Support organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their Net Suite investment. Through our Suite Review methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long-term value from their ERP platform. With a rapidly growing customer base and strong demand across North America, we are expanding our team of industry-focused consultants.

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from Net Suite through ACS’s Suite Review methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps.
• Serve as a trusted advisor to Hospitality customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices.
• Advise Hospitality customers on leading practices across financial operations, procurement, inventory management, food and beverage operations, multi-location operations, workforce management, revenue operations, event…