Remote Tier 1 Technical Support Specialist
Des Moines, Polk County, Iowa, 50301, USA
Listed on 2026-10-30
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IT/Tech
IT Support, Technical Support
Aureon seeks a Tier 1 Technical Support Representative for a 100% remote role based in Cedar Rapids, IA. You will handle inbound telephone, email and chat support, log interactions, and escalate complex issues to second level support while maintaining high customer satisfaction.
The ideal candidate has strong interpersonal and written communication skills, solid computer proficiency, and 1–2 years in a customer support environment, with a focus on hardware and software troubleshooting.
We are looking to fill the Remote Tier 1 Technical Support Specialist position at Aureon in Cedar Rapids, IA, United States.
We appreciate your interest in this position.
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This posting is for the Remote Tier 1 Technical Support Specialist role at Aureon, based in Cedar Rapids, IA, United States.
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