Senior IT Service Desk Lead — Incident Mastery & Mentorship; Remote
Albany, Linn County, Oregon, 97321, USA
Listed on 2026-10-30
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IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Systems Administrator
Business Wire, a Berkshire Hathaway company, is seeking a Senior Service Desk Lead in the United States (remote optional within the US). The role combines hands-on technical work with leadership, owning incidents, guiding the team, and driving process improvements to raise the maturity of the Service Desk.
You will mentor staff, manage escalations, coordinate major incidents, and collaborate with Infrastructure, Security and Engineering to deliver reliable support for Windows, macOS, M365,
The Senior IT Service Desk Lead — Incident Mastery & Mentorship (Remote) position in the Management & Operations, IT & Technology field is open for applications.
This role is for the Senior IT Service Desk Lead — Incident Mastery & Mentorship (Remote) role at Businesswire.
We are seeking a motivated Senior IT Service Desk Lead — Incident Mastery & Mentorship (Remote) to join Businesswire in OR, United States.
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