Remote-First SaaS Support Engineer; Escalations
New York, New York City, Richmond County, New York, USA
Listed on 2026-10-30
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Location: New York
Foundant Technologies, Inc. is seeking a Technical Support Engineer for Smart Simple (SMS) to bridge Support and Engineering, analyzing the most complex client issues and ensuring escalations reach Engineering with complete context.
You will own escalations through deployment, verify fixes with Support and the client, and translate status and timelines between teams to enable faster, higher-quality outcomes.
We are looking to fill the Remote-First SaaS Support Engineer (Escalations) position at Foundant Technologies, Inc. in United States.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote-First SaaS Support Engineer (Escalations) role in the description above.
We appreciate your interest in this position.
Join Foundant Technologies, Inc. and contribute to our ongoing work.
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