Remote Service & SLA Analyst
Springfield, Sangamon County, Illinois, 60290, USA
Listed on 2026-10-30
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IT/Tech
Business Intelligence, Data Analyst
DecisionPoint Corporation is seeking a Journeyman Service Performance / SLA Analyst to lead performance measurement, governance, operational analytics, and reporting for the USMEPCOM ENLIST program. The role focuses on developing KPIs, SLAs, and SLAs while analyzing data to uncover trends, risks, and improvement opportunities.
The analyst will support the ITSM Plan and Service Management System, producing actionable insights for service owners, leadership, and Government stakeholders.
Our organisation is growing, and we are hiring a Remote Service Performance & SLA Analyst in Chicago, IL, United States.
Join us at DecisionPoint Corporation as our next Remote Service Performance & SLA Analyst in Chicago, IL, United States.
We are currently recruiting a Remote Service Performance & SLA Analyst for our team in Chicago, IL, United States.
This is a great opportunity to take on the Remote Service Performance & SLA Analyst role at DecisionPoint Corporation.
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