Retail Technology Manager

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Job :297964
Location Name: FSC REMOTE SF/NY/DC
-173()
Address: FSC, Remote, Remote REMOTE, United States (US)
Job Type:
Position Type: Regular
Job Function: Retail Operations
Work Location: Remote

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow up? As Retail Technology Manager
, you’ll own the store-facing lifecycle of technology programs and projects, from intake, prioritization, and business requirements through launch, adoption, ongoing support, and continuous improvement. The work you do will impact beauty, as you translate enterprise technology strategies into clear, practical solutions that improve store operations, reduce workload, and give store teams more time to focus on clients.

You’ll be part of the Retail Technology team, united in beauty and supported by partners who are equally passionate about delivering secure, reliable, and innovative technology experiences across Sephora stores. Serving as a store operations subject matter expert, you’ll collaborate with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other cross-functional teams to ensure technology initiatives are operationally sound and easy for stores to adopt and sustain.

• Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas of responsibility, including reporting, store hardware, information security, cybersecurity, and infrastructure.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Build comprehensive change-management plans that address store workload, communications, training, documentation, operational readiness, adoption, and post-launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store-operating needs, security requirements, and support expectations.
• Own day-to-day business oversight and store-facing execution for assigned technology programs, tools, and platforms.
• Develop and maintain store-facing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
• Lead the intake and prioritization of assigned technology requests through the Retail operating model, evaluating business value, store impact, workload, security requirements, change-management needs, and infrastructure dependencies.
• Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross-functional partners; identify trends, recommend solutions, and elevate material risks.
• Clearly define store impact, severity, urgency, business value, and operational risk to drive the prioritization and…