Technical Implementation Specialist

Aquila, a group within Constellation Software Inc., one of North America's largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008.

Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country.

At Emphasys HFA (Housing Finance Agency), a division of Emphasys, we build and support the only end-to-end financial software in the U.S. dedicated to affordable housing. As the largest full-service provider in this space, we enable State Housing Finance Agencies and other public organizations to administer programs that help families access affordable home ownership or rental housing. Our solutions power the financial backbone that processes funding, manages compliance, and ensures every dollar of support is tracked and maximized.

Reporting to the VP of Operations, we are hiring a Technical Implementation Specialist to join our team and lead end-to-end software implementations for clients in the single-family lending space. As our new Implementation Specialist you will act as the bridge between customers, Product, Development, IT, and Operations teams to ensure implementations are delivered successfully, align with performance and security standards, and are adopted effectively through training, change management, and ongoing support.

You will manage multiple implementations at various stages, guiding clients through migrations, integrations, upgrades, and process changes while proactively communicating timelines, risks, progress, and solutions throughout the lifecycle of each project.

This is a full-time, fully remote position within the US working Eastern Standard hours.

Purpose-driven impact. Your work will directly support Housing Finance Agency (HFA) clients by leading successful software implementations that power critical housing finance and loan servicing operations across the United States. You will guide clients through complex migrations, integrations, and system upgrades while ensuring solutions are delivered on time, meet business requirements, and are adopted effectively through training, change management, and ongoing support.

Shape and build a growing function. As the first hire within a new Professional Services and implementation function, you will help define how implementations are delivered moving forward. This is not a traditional project management role focused only on coordination and timelines. You will contribute to API and integration discussions, data migration and conversion planning, technical solutioning, and implementation strategy while collaborating closely with Product, Engineering, IT, Operations, and Client Services teams.

Career growth and organizational visibility. You will work directly with leadership and cross-functional teams across the organization while building deep expertise in mortgage lending, loan servicing, and housing finance systems. As the Professional Services function grows, this role offers a strong path into senior leadership opportunities across Professional Services, Product Management, Client Services, and Operations.

• Lead end-to-end software implementations. You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space. You will ensure implementations are delivered on time, aligned with business requirements, meet performance and security standards, and are adopted successfully through training, change management, and ongoing support.
• Own implementation planning, discovery, and project execution. You will lead discovery conversations, gather implementation requirements, and manage project plans, timelines, milestones, dependencies, and deliverables across multiple client implementations. You will proactively identify risks, troubleshoot implementation challenges, and escalated when required to keep projects moving forward successfully.
• Act as the bridge between clients and technical teams. You will serve as the primary point of contact for…